HOW LONG DOES IT TAKE TO SHIP?
SHIPPING TO USA FOR THE ARCTIC AND EXPEDITION CASES USUALLY IS WITHIN 3 - 6 BUSINESS DAYS
Orders typically process within 1-3 business days.
If you do not get an order confirmation email immediately after you order, please email firstname.lastname@example.org and we can send you a fresh copy or figure out what happened. Don't panic. Seriously. We'll stick with you every step of the way until we make things right with you.
On all orders, please allow 10-45 days for delivery. However, most products are delivered between 10-20 days. We know it takes some patience, but we can assure you it's worth the wait! Many of our products are sourced and shipped directly from overseas warehouses and as a result the delivery times might be a bit longer than you're used to. This is also the reason why we are able to offer such incredible pricing and free shipping.
You should also receive a tracking number once your items ship. If you do not or are just wondering the status or location of your order, please simply email us at email@example.com.
If you would like to cancel your order you must cancel BEFORE we ship your items.
CAN I CANCEL MY ORDER?
- You can cancel your order within 24 hours of the purchase date. We do not accept cancels after that because the order has typically been processed by then.
CAN I RETURN MY ORDER?
- Unfortunately we do not accept returns. If you are unhappy with your order please let us know, we'll work it out with you.
HOW DO I CONTACT YOU ?
- Send us a message at
I PROVIDED THE WRONG ADDRESS, WHAT DO I DO?
- We do not issue refunds/returns/re-shipments due to address errors caused by the customer, we ship the order to the provided address, any errors after shipment are the responsibility of the buyer including not receiving their order and or paying for additional shipment/import costs.